Frequently Asked Questions

Answers to the most frequently asked questions can be found here.
If you cannot find the information that you are looking for, please contact us.

My delivery

I am missing an item from my order

Please accept our apologies for any inconvenience this may have caused, our customer service staff will be happy to resolve this for you. Please visit the contact us section of this site for our contact details.

I have received the wrong item(s)

My order has arrived damaged or is faulty

We are truly sorry that your order has been damaged (or is faulty), please accept our apologies for any inconvenience this may have caused you. Our customer service staff will be happy to resolve this for you, please visit the contact us section of this site for our contact details.

Can I cancel my order?

Orders can usually be cancelled up until 2 full working days prior to the quoted delivery date. In order to cancel your order, please contact the store where you placed your order. If you have any questions regarding this, please visit the contact us section of this site for our contact details.

Returns

Please DO NOT return the goods to the store.

To arrange a return, please contact the store where you placed your order and they will arrange for your goods to be collected. Click here to search B&Q stores.

If you have any questions regarding this, please visit the contact us section of this site for our contact details.